Rest assured, answers to the most popular questions for planning your trip to the Greystone can be found below. Extra inquisitive minds, please don't hesitate to contact our guest services team at 305-847-4000 for additional information. Please find below some useful information about our hotel.
A:includes beach and pool access including two beach chairs + towels, unlimited Wi-Fi, In-room Tablet usage, two bottles of water daily, In-room espresso machine, use of guestroom umbrella, digital newspaper access via Tablet, MIRROR fitness access, and welcome F&B offering. The current daily fee is $35 + tax per room.
A:dogs up to 50lbs are welcome. A $150 non-refundable cleaning fee will apply per stay and service dogs are free of charge. There is a limited amount of designated pet friendly rooms, therefore we encourage guests to call the hotel directly to secure a dog-friendly guestroom, 305-847-4000. A max of one dog is allowed per guestroom and guests are required to sign a pet policy waiver.
A:4:00PM check in and 11:00AM check out. Guests arriving prior to this time may enjoy use of the hotel amenities and stow their luggage free of charge.
A:an early checkout fee equal to one-night room and tax will be applied to any guestroom that departs on an earlier date than the reservation is confirmed at time of check in.
A:a debit or credit card will be taken at time of check-in to authorize for the full amount of the stay and an additional $150 in case of any incidentals. Any amount not used is released at time of check-out. Please note that releases will usually take your bank between 3-7 business days to return funds.
A:First (5) packages received are complimentary if under 50 lbs. All additional package which weigh between 1 lb-49 lbs. will be charged at $10 each. All additional packages weighing between 50 lbs. - 99 lbs. will be charged at $25.00 each. Please contact the front desk to arrange for package delivery. Packages are only accepted for registered hotel guests.
A:there is a rooftop pool for guest use, open for swimming from 8:00am to 7:00pm daily. Poolside food and beverage options are available from 10:00am to 7:00pm. The pool is exclusively for registered hotel guests. No outside food and beverage are allowed. No glass in pool area. Non-smoking.
